| dc.date.accessioned | 2020-09-18T10:31:38Z | |
| dc.date.available | 2020-09-18T10:31:38Z | |
| dc.date.issued | 2019-11-20 | |
| dc.identifier.citation | Ireland. Commission for Communications Regulation, 'Vodafone Ireland Limited : undertaking pursuant to Section 73 of the Consumer Protection Act', [other], Commission for Communications Regulation, 2019-11-20 | en |
| dc.identifier.other | ComReg 19/103R | |
| dc.identifier.uri | http://hdl.handle.net/2262/93499 | |
| dc.description | Following an investigation, ComReg has found that Vodafone Ireland Limited (“Vodafone”) was not in compliance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013) (“the Consumer Information Regulations”), because it did not provide customers of its “Extra” Pay as You Go (“PAYG”) product with their contract on a durable medium for the period September 2016 until March 2018, contrary to Regulations 5, 10 and 12. Pursuant to Section 73 of the Consumer Protection Act 2007 (as amended), where ComReg finds that a trader has acted in contravention of the Consumer Information Regulations it has the power, in accordance with Section 10 (1B) of the Communication Regulations Act 2002 (as amended), to accept a written Undertaking from that trader in relation to the contravention containing terms and conditions that are, in ComReg’s determination, appropriate in the circumstances. Where subscribers to the PAYG offerings (known as ‘Chat Extra’, ‘Smart Extra’ and ‘Extra’) topped up by the tariff monthly price (€20 or €30) anytime during the 28 day offer, their offer would re-set and they would lose any remaining allowances. In particular, the investigation relates to the manner in which customers were advised that their offer would reset. ComReg has accepted from Vodafone the Agreement and Undertaking contained at Appendix 1 of this Information Notice. | en |
| dc.language.iso | en | en |
| dc.publisher | Commission for Communications Regulation | en |
| dc.rights | Y | en |
| dc.subject | Communications | en |
| dc.subject | Regulation compliance | en |
| dc.subject | Consumer information, cancellation and other rights | en |
| dc.title | Vodafone Ireland Limited : undertaking pursuant to Section 73 of the Consumer Protection Act | en |
| dc.type | other | en |
| dc.type.supercollection | edepositireland | |
| dc.contributor.corporatename | Ireland. Commission for Communications Regulation | en |
| dc.publisher.place | IE | en |
| dc.rights.ecaccessrights | openAccess | |
